RR Donnelley Logistics
Print Track & Trace Help:
General web site usage information:
v URL ADDRESS: Are you typing the correct address? The address is www.donnelleylogistics.com.
v Are you clicking on FAVORITES or have our web address saved
as a bookmark? If so, retype the address
or type another address to check web access.
v BROWSER TYPE/VERSION: Are you using an older version? Netscape/Internet Explorer 5.0 is
recommended.
v FIREWALL: Make sure
to check with your I.T. department for internal firewall configuration (does
your company have support for inbound/outbound FTP)?
Common Problems:
You are unable to log in with your user name and password:
v ACCESS DENIED: Please call the Customer Service Hotline for
user name and password verification.
v REMEMBER: Your user
name and password are both are case-sensitive!
If you are still unable to log in, please call the Customer Service
Hotline for assistance.
You have typed in your password information, but are unable to view your file(s):
v FILE DOWNLOAD PROBLEMS: The file you download is in comma
separated format. Once you save the file
to a directory, you will need to save in Excel format.
v FILE VIEWING/SAVING: Are you choosing to open the file from
its current location? Try saving the
file to your computer instead.
You are able to view/download your file, but the file is incomplete:
v DELIVERY DATE INFORMATION IS MISSING: The web files are
updated TWICE per day. Please allow 48 hours for delivery updates.
v
MISSING
DATA/PARTIAL EXCEL FILE: If your file contains column headings, but does not
have any data, please call the Customer Service Hotline for assistance.